DART has been updated with the exception codes needed to complete the return process as described in our SOP #8- Effective immediately, ALL returns are required to be recorded in DART by using the proper exception code as described in the SOP.    Instead of just marking the “R” on the package- please be sure to use the DIRT method as described below and in the SOP 3 new exception codes now available: PUBA- A return you cannot deliver because of a bad or inaccurate address PUNA- A return you cannot deliver due to PO address or military base PUTH- A return for Other reason-information on package must have detail

8.                Resolving Undeliverable Parcels – Non-Perishable Goods Undelivered parcels are returned and secured at the plant and must be resolved as quickly as possible.  Below is the process to follow for any non-perishable parcel deemed undeliverable.  I.                    MARK THE PACKAGE Parcels deemed undeliverable should be clearly marked by Plant Management directly on the package using the DIRT acronym to avoid any confusion.                        II.                  RECORD DELIVERY EXCEPTION IN DART Record the undeliverable reason in DART Delivery Exceptions selecting one of the following codes:  PUBA Unable to Deliver – Bad Address PUNA Unable to Deliver – No Access PDMG Damaged by PCF - Undeliverable POLB Overweight Package – over 50lbs POSZ Oversize Package – over 42 inches any side PRTN Shipper has requested package be returned PUTH Unable to Delivery - Other   The document…

 

 

• All Roadnet users… update to app
• FleetView will be ready ~2:30… wait for “Greenlight” email
• Gaylord inventory Sunday
• Details below….
• Thank you!

 

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To the group:

 

Item #1 Reminder:  Omnitracs / Roadnet update (Saturday Night for Sunday Delivery) Routes will not be available until after 2:30am Sunday, January 17th- be sure not to try to access until you get the “greenlight” email from our Final Mile team Sunday morning.   All DSPs MUST update the Roadnet application to their smartphones after 1am Sunday morning- step #1 on Sunday morning before dispatch

Item #2 Sunday 1/17- Gaylord Inventory- All Plants and Hubs Please be sure to include exact counts of gaylords, tops/bottoms and pallets on your backlog email that you send this Sunday   If you have zero backlog to report- please be sure to send email with gaylord inventory- thank you!

Item#3 Delivery Reminder:  Smile… You’re on Someone’s Camera! A reminder to all our deliverers out there… more and more households now have security cameras installed and a favorite pastime for many is to watch video of delivery folks doing the “right” thing! Unfortunately, the “wrong” thing makes it on video as well so… Reminder our deliverers not to “throw” parcels Respect property… the parcel and the residence!

 

 

 

Item #1 Reminder:  Omnitracs / Roadnet update (Saturday Night for Sunday Delivery) Routes will not be available until after 2:30am Sunday, January 17th- be sure not to try to access until you get the “greenlight” email from our Final Mile team Sunday morning.   All DSPs MUST update the Roadnet application to their smartphones after 1am Sunday morning- step #1 on Sunday morning before dispatch

Item #2 Sunday 1/17- Gaylord Inventory- All Plants and Hubs Please be sure to include exact counts of gaylords, tops/bottoms and pallets on your backlog email that you send this Sunday   If you have zero backlog to report- please be sure to send email with gaylord inventory- thank you!

Item#3 Delivery Reminder:  Smile… You’re on Someone’s Camera! A reminder to all our deliverers out there… more and more households now have security cameras installed and a favorite pastime for many is to watch video of delivery folks doing the “right” thing! Unfortunately, the “wrong” thing makes it on video as well so… Reminder our deliverers not to “throw” parcels Respect property… the parcel and the residence!