DART has been updated with the exception codes needed to complete the return process as described in our SOP #8- Effective immediately, ALL returns are required to be recorded in DART by using the proper exception code as described in the SOP.    Instead of just marking the “R” on the package- please be sure to use the DIRT method as described below and in the SOP 3 new exception codes now available: PUBA- A return you cannot deliver because of a bad or inaccurate address PUNA- A return you cannot deliver due to PO address or military base PUTH- A return for Other reason-information on package must have detail

8.                Resolving Undeliverable Parcels – Non-Perishable Goods Undelivered parcels are returned and secured at the plant and must be resolved as quickly as possible.  Below is the process to follow for any non-perishable parcel deemed undeliverable.  I.                    MARK THE PACKAGE Parcels deemed undeliverable should be clearly marked by Plant Management directly on the package using the DIRT acronym to avoid any confusion.                        II.                  RECORD DELIVERY EXCEPTION IN DART Record the undeliverable reason in DART Delivery Exceptions selecting one of the following codes:  PUBA Unable to Deliver – Bad Address PUNA Unable to Deliver – No Access PDMG Damaged by PCF - Undeliverable POLB Overweight Package – over 50lbs POSZ Oversize Package – over 42 inches any side PRTN Shipper has requested package be returned PUTH Unable to Delivery - Other   The document…